What should you do with a difficult, angry, or problem call, Other Subject

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What should you do with a difficult, angry, or problem call

Question: What should you do with a difficult, angry, or problem call? a. Listen only until your emotions get the better of you. b. Ask questions to distract irate callers from their anger. c. Put the caller on hold to give them (and you) time to calm down. d. Tell the person you will have someone call who can solve the problem.

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