What should be included in a good questionnaire, Other Subject

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What should be included in a good questionnaire

Problem

1. What should be included in a good questionnaire? Discuss briefly.

2. Bot-tola Mobile Phone Inc. has recently faced a challenge to retain its customer due to cut-throat competition in the industry. As a researcher of the company, the management has asked you to prepare a questionnaire in which the basic problems regarding customer churn can be identified. Design the questionnaire and recommend accordingly.

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