Problem
I. Ms. Maria Cassford has just called to make a reservation at your resort. She would like to stay next week and would like to book the Penthouse.
i. What screens would you need to access to assist with this request?
ii. Why would this be an important booking?
II. Your hotel is over sold by -3. You are a 100 room hotel. You take a call for a Penthouse at $3000.00 for 7 nights. The penthouse is showing +1.
i. Do you take the reservation?
ii. If you don't take the reservation - who do you put in the penthouse?