What roles does benchmarking play quality, Operation Management

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What roles does benchmarking play quality

1. What roles does Benchmarking play quality improvement. Can you have improvement without benchmarking? Is benchmarking specific to one aspect of quality?

2. In a service industry, how do you manage your supply chain?

3. Is it better to develop a supplier or to keep "Shopping" around for suppliers? When is it appropriate to eliminate a supplier from the supply base? What different strategies could help with this decision?

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