Question #1 (600 words): Explain why and how the use of advanced network tools reduces the need for most costly and premium vendor support. Clarify and illustrate your answer with examples. Cite all your sources.
Question #2 (600 words): Keeping your organization in mind, answer the following questions: (a) How important is IT to its success and survival? (b) Is it spending resources (money, personnel, time) wisely and investing in IT and IT security? How? (c) Does IT enable it to be lean and agile? Does IT enable it to have a competitive advantage? (d) Is the IT infrastructure sufficiently insulated against risk and disaster? How? Remember to cite your sources.
Question #3 (600 words): What role could hardware or software suppliers play in providing meaningful configuration documentation? Explain your answer in detail. Clarify and illustrate your answer with examples. Cite all your sources.