SITUATION
After a slow start in a spare bedroom in his home, an entrepreneur's business flourished. He wondered if he had the necessary talent to ensure its continued success. The business had grown to 100 employees and then to 200 employees. When the business was small, the entrepreneur could figure out the solutions to problems on a case-by-case basis, but the problems were becoming increasingly complicated.
Question 1 What kinds of practices or procedures will this entrepreneur need to adopt to enable the business to continue to operate successfully?
Question 2 What resources might this entrepreneur use to get good feedback to help him assess his competence and understand the issues his growing business is facing?