Assignment:
Imagine yourself in the role of the CEO of an Automotive Manufacturer.
1.- Describe what processes or programs you would have in place to be sure your company exceeds customer service expectations.
2.- Be sure to cover... how you ensure your company will exceed competitors programs.
3.- In addition, what will you use to help prevent these issues and what will you use to respond to customer issues?
Max. 250 words (one page) bullet points or steps recommended cite references any used