Assignment
McAfee, A. (2005). Pharmacy service improvement at CVS (A). Harvard Business School.
o Do you see the problems at CVS justifying a process transformation? Why or why not? Explain using concepts learned about business process re-engineering/transformation
o What changes on the managerial level would you recommend for PSI at CVS?
o What process changes would you recommend for PST at CVS?
o What is the role of technology, if any, for PSI at CVS?
o How would you test your recommended changes to the process to make sure an improvement has been achieved?
o What groups, if any, are likely to have problems with your proposed solution? How will you deal with their objections?
Breadth of analysis: all case issues, as indicated in the provided case questions, have been adequately addressed/20b. Depth of analysis: case issues are analyzed with adequate depth/20c. Connections to theoretical concepts: analysis refers to the appropriate concepts and terms learned in the unit/ readings/15d. Action plans/ recommendations: analysis had led to sound and well justified recommendations/ action plans
Format your assignment according to the following formatting requirements:
o The answer should be typed, using Times New Roman font (size 12), double spaced, with one-inch margins on all sides.
o The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
o Also include a reference page. The Citations and references must follow APA format. The reference page is not included in the required page length.