Problem
Visit a local grocery store or large retailer that generally experiences high traffic (such as Walmart or Target). Observe their queuing process. Answer all five.
1) What type of queuing do they use?
2) What triggers the addition or removal of service employees during the time you observed?
3) What problems occurred in the rapid processing of customers during the time you observed?
4) Did you notice any issues or problems with the self-service checkout while you observed?