1.How long do Americans want to spend preparing a meal? Points
2.To avoid requiring customers to do repetitive tasks:
3.A company's culture is made up of:
4.Many customers get their first impression of your company from:
5.Calling yourself Mr. or Ms. may give the impression that:
6.Which employees do most customers associate with a company?
7.The three-step process for acting on complaints does NOT include:
8.What percent of customers whose complaints are dealt with report a willingness to do business with a company again?