What other assessments do you think could considered for, Operation Management

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What other assessments do you think could considered for

Opening vignette exercise. the opening vignette described how Xerox developed an assessment system to improve the performance of it's call center workers.

What other assessments do you think could considered for the job given the companies high service quality goal?

If you applied to this company and were denied a job due to your personality assessment results, how would you feel? would you think that these methods were fair?

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