1. How do the standards set by Fred Smith for FedEx teams improve organizational performance?
2. What motivates the members of FedEx to main highly engaged in their teams?
3. Describe the role FedEx managers play in facilitating team effectiveess.
4. What type of teams does FedEx use? Provide evidence from the case to support your answer.
5. Leaders play a critical role in building effective tems. Cite evidence from the case that FedEx managers performed some of these roles in developing effective teams.