What might explain an item that is seemingly quite unrelated


Problem

Case Study "KLM Airlines," in the textbook and answer all four questions regarding KLM's leadership decision to move to a governance structure:

a) What is likely to have led to increased trust for the IT organization?

b) What might explain an item that is seemingly quite unrelated to IT (costs per kilometer flown) decreased as a result of the new CIO structure?

c) What maturity level did KLM appear to exhibit (a) in 2000 and (b) in 2011? Why?

d) Why do you think that KLM requires its employees to use a standard business case template when they want to make an investment?

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Computer Engineering: What might explain an item that is seemingly quite unrelated
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