Using Efficiency and Effectiveness Metrics You are the CEO of a 500-bed acute care general hospital.
Your internal IT department is responsible for running applications that support both administrative functions (e.g., patient accounting) as well as medical applications (e.g., medical records).
You need assurance that your IT department is a high-quality operation in comparison to similar hospitals.
What metrics should you ask your CIO to provide to give the assurance you seek? Provide the reasoning behind each suggested metric.
Also, determine how the interrelationship between efficiency metrics and effectiveness metrics can drive your business's success.