What measures will you use and how will you design the


Imagine that your organization, a publishing company, has decided to hire an external vendor to provide diversity training. You want to begin by having the vendor conduct training for just a small portion of the employees so that you can study and assess the trainings effectiveness. Describe a plan for evaluating the effectiveness of the diversity training offered by the vendor. What measures will you use, and how will you design the evaluation study?

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Operation Management: What measures will you use and how will you design the
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