What may have happened within the organization to have


Describe a personal experience situation in which you were dissatisfied with the quality of a product, service, or online transaction. For instance, what definition of quality are you using? What dimension (or dimensions) of quality are you focusing on? What may have happened within the organization to have caused your experience of poor quality? What could the organization have done to improve your experience?

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Operation Management: What may have happened within the organization to have
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