1. What does process integration mean and why is it difficult to achieve?
2. What makes a supplier or customer a key or primary trading partner? Describe why it is important to begin supply chain management with efforts with only these key companies?
3. What are the eight key supply chain business processes and why are they important when managing supply chains?
4. What is the difference between customer service management process and the customer relationship management process?
7. Why is an ERP system for both internal and external process integration? What other IT considerations are there?