The answers to the following questions-
Are discounts enough to satisfy customer demands? Why or why not?
What other actions can the cruise line take to assist with rebuilding their reputation and making passengers happy in the future?
What led to malfunction of the cruise line? Explain. Use the provided articles and research from two other reputable research sites to support your answer.
Did leadership on the cruise line use the right course of action during and after the incidents? How have they tried to compensate passengers who are in this uncontrollable situation?
Were proper ethical actions used in these instances? How? How did they answer for the malfunctions? Was the answer appropriate from ethical perspective?