1. For each of the structures discussed in the chapter, outline the most suitable control systems.
2. What kind of structure, controls, and culture would you be likely to find in (a) a small manufacturing company, (b) a chain store, (c) a high-tech company, and (d) a Big Four accounting firm?
3. How did organizational structure and culture contribute to the poor performance of Ford prior to the arrival of Alan Mulally?
4. One of the first things Mulally did was to flatten the organizational structure at Ford and clearly articulate lines of responsibility. How do you think this contributed to improving Ford's performance?
5. Why was changing the organizational structure not enough to improve Ford's performance?
6. How did Mulally go about changing the culture of Ford? How did this cultural change impact the company's performance?