Discussion Post: Customer Service
Face to Face-You and Your New Job in Customer Service
You have assumed a new role in customer service at United Booksellers. The organization has been heralded for its high-quality service and friendly atmosphere. The facilities are nice, and the efficiency and helpfulness of the employees are notable. Each store has its own coffee shop where patrons can relax and read. The organization employs 3,000 people and provides extensive customer service training before employees are allowed to interact with customers.
Task
Answer the following questions in 1,000 words or more using APA style and at least 2 references:
• Are there any indicators of United Booksellers' service culture? If so, what are they?
• As an employee of United Booksellers, in what ways do you feel that you could contribute to the organizational culture?
• If you were a customer, what kind of service would you expect to receive at United Booksellers? Why?
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.