Task:
What kinds of occupational complaints do service workers have? Would unionization may be able to help resolve some of those complaints?
Is there any reason why a "new collar" worker would not want the same benefits and clout that "blue collar" workers were able to get by unionizing? What might be some of the reasons why a "new collar" worker would be hesitant to join a union?
What do you feel are the future prospects of unions in the service industry? Why?