Discussion Post: Quality Service Culture
Listen to the podcast below, Owning a Business and Customer Experience, and answer the following:
A. According to the speaker, customer service is abstract and about an experience. Put yourself in the place of YOUR customer
a. What about your business would be abstract?
b. What kind of experience should your customer expect?
c. How will you instill a culture of your employees (even if it's just you) of quality service?
The response must include a reference list. Using one-inch margins, double-space, Times New Roman 12 pnt font and APA style of writing and citations.