Discussion
Write: Based on your quiz results and what you learned in Chapter 7, section 7.2 and Chapter 8, section 8.3 of the textbook, answer the following questions:
• What is your willingness-to-listen score? What feedback did you receive from the quiz?
• Based on Bevan and Sole, describe "active empathic listening" and define "emotional intelligence."
• How can you use active empathic listening and emotional intelligence to help you improve your communication both in your personal interactions and in the workplace? Please provide examples to illustrate these points.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.