Write a 700- to 1,050-word paper using information from the service company you work for, or a service company with which you are familiar.
Include the following in the paper:
- What is your perception of the service the operation provides?
- Discuss the service the operation provides to their customers.
- How do the mission, strategies, goals, and tactics of a company determine the management of the organization's service expectations? Explain.
- Define three types of service operations. Compare and contrast them.
Provide 3 to 5 examples of how service expectations are established within your organization.
Format your paper consistent with APA guidelines.