what is your opinion? The first strategy would be having a valued customer service and customer support. While building a knowledge base adds tremendous value to the internal operations of your company, using an external knowledge base can have a positive effect on customer service. By providing customers with a self service knowledge base of information, you will be able to reduce the number of queriers directed towards employees. The second would be higher level of productivity. Whenever employees have to dig for information that should be accessible, productivity goes down and profits follow. But if you are able to take the time to build a knowledge base and store information in an intuitive manner, productivity levels will soar. The last would be consistency of guidelines and processes. One of the biggest challenges in business is remaining consistent with guidelines and processes. It can take trial and error to identify best practices, but once found, business owners understand the value of remaining consistent. Locking down information in a knowledge base ensures you don't have to worry about losing those important, and difficult to get processes.