Problem
A. Identify the problem at the heart of this scenario.
B. Analyze Claudia Telfair's testimony. What is your evaluation of Telfair's side of the story? From what you can infer, are her complaints justified? For what reasons might her patients not follow her advice?
C. Offer Telfair a couple of suggestions to help her accomplish her goal of being more effective at preventing dental and gum problems, based on your knowledge of interpersonal communication.