1. Which of the following is the net requirement using an MRP program if the gross requirement is 10,000 and the inventory on hand is 4,000?
• 10,000
• 14,000
• 6,000
• 4,000
2. Which of the following is one of Dr. Eli Goldratt's rules of production scheduling for optimized production technology?
• An hour saved at a bottleneck operation does not increase the process flow.
• If you lose an hour at a bottleneck it is better than making scrap.
• Do not allow bottlenecks to govern the flow of the line.
• Utilization and activation of a resource are not the same.
3. Which is the one correct value stream principle?
• Look for efficiencies in the factory, office, physical, procedural, and technical operations.
• Eliminate waste that stops, slows down, or diverts the value stream.
• Concentrate on speeding up value-adding operations rather than removing waste.
• Keep the value stream moving at minimum velocity.
4. Which production process term best describes the situation when activities in a stage of production must stop because there is no work?
• Blocking
• Starving
• Staging
• Buffering
5. Which of the following is an element that addresses elimination of waste under lean production?
• Kanban production control system
• Production ahead of demand
• Minimized run times
• Group plant loading technology
6. Which of the following is an analytical tool used in Six-Sigma quality improvement programs?
• Gantt charts
• Pareto charts
• Tree charts
• Pedigree charts
7. Which of the following is usually included as an inventory holding cost?
• Order placing
• Quantity discounts
• Breakage
• Typing up an order
8. Which of the following is a characteristic that can be used to guide the design of service systems?
• Services are all similar.
• Services businesses are inherently entrepreneurial.
• Quality work means quality service.
• Services cannot be inventoried.
9. Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled?
• MRP (Material Requirements Plan)
• ERP (Enterprise Resource Planning)
• MPS (Master Production Schedule)
• WBS (Work Breakdown Structure)
10. There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's used to classify poka-yokes?
• Trust
• Teamwork
• Task
• Time
11. The ability to rapidly and inexpensively switch production from one product to another enables which of the following:
• Economies of shape
• Economies of size
• Economies of scale
• Economies of scope
12. Which of the following is a cost impact and payoff analysis tool from the operations consulting tool kit?
• Statistical tools
• Decision trees
• Work sampling
• Gap analysis
13. Which of the following is a major factor that distinguishes service design and development from manufacturing design and development?
• The service package has the same legal protection available to manufactured goods.
• Manufacturing is far more capital intensive than services.
• The service process and service product can be developed independently.
• The service package is the major output of the development process.
14. In a Gantt chart the vertical axis represents which of the following?
• Time
• Revenue
• Tasks
• Cost
15. A project can be segmented into which of the following?
• Events
• Sub-jobs
• Work packages
• Success markers
16. Which of the following is considered a major process flow structure?
• Lead Time
• Fabrication
• Lean Manufacturing
• Project
17. ISO audits result in certifications that are done by first, second, or third parties. Which of the following result in the best certification of a firm?
• Certification is sought by any firm assuming they pay annual dues.
• 2nd Party - where a customer audits its supplier
• 3rd Party - where a qualified national or international standards/certifying agency serves as an auditor
• 1st Party - where a firm audits itself against ISO standards
18. Which of the following is ISO 14000 primarily concerned with?
• Quality management
• Time management
• Continuous improvement management
• Environmental management
19. What is the starting point in developing a capacity plan for a health care operation?
• Determining the effective capacity over time
• Estimating design capacity
• Forecasting patient demand for a reasonable length of time
• Discovery of the bottleneck operation
20. In most cases, demand for products or services can be broken into several components. Which of the following is considered a component of demand?
• Level elements
• Future elements
• Past elements
• Cyclical elements
21. Design for manufacturing and assembly delivers product improvements by emphasizing which of the following:
• Reducing product quality during the assembly process
• Designing products so they can be manufactured by a virtual factory
• Reducing equipment in the production process
• Simplification of the product by reducing the number of separate parts
22. Which of the following is one of the principles of reengineering?
• Quality at the source
• Do not select suppliers on the basis of price alone.
• Have those who use the output of a process perform the process.
• Leverage high cost employees with lower cost employees.
23. Considering Hau Lee's uncertainty framework for classifying supply chains, which of the following is given to a supply chain which has an evolving supply process based on functional products?
• Risk hedging
• Forward looking
• Efficient
• Agile
24. According to the theory of constraints, which of the following can be a capacity-constrained resource (CCR)?
• Product design
• Inoperable equipment
• An employee
• A customer
25. According to the theory of constraints, which of the following financial measurements can be used to measure the firm's ability to make money?
• Operating expenses
• Dividends
• Sales
• Return on investment
26. Deming's PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle?
• Continuous improvement
• Control charting
• Standard deviation
• Project management
27. The Shingo system states that the way to prevent defects from coming out at the end of a process is to do which of the following:
• Redesign the process in order to mitigate the bottlenecks.
• Utilize SQC (statistical quality control).
• Introduce controls within the process.
• Slow down production rates until the process is in control.
28. Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting in a queue?
• Flow time
• Build time
• Cycle time
• Run time
29. During the implementation of a project, which of the following should be the primary focus of a consulting firm?
• The correct project software
• Application of the learning curve theory
• Tools and materials availability
• People management skills
30. A project manager must consider several components when overseeing the planning process of aggregate operations; specifically, whether such components are factors that are internal or external to the organization. Which of the following factors would be classified as an internal component for an organization?
• Inventory levels and economic conditions
• Market demand and subcontractor capacity
• Current physical capacity and current workforce
• Competitor behavior and current workforce