1. Identify and briefly describe three limitations that complicate the use of handheld devices used for m-commerce.
2. What role do digital certificates and certificate authorities play in e-commerce?
3. What is the Secure Sockets Layer (SSL) and how does it support e-commerce?
4. What is the role of a CRM system? What sort of business benefits can such a system produce?
5. What is a satisficing model? Describe a situation when it should be used.
6. What is the difference between decision-making and problem-solving?
7. Describe the difference between a structured problem and an unstructured problem and give an example of each.
8. Describe the difference between a data-driven DSS and a model-driven DSS.
9. Explain the purposes of a group support system (GSS) and identify three characteristics that distinguish it from a DSS.
10. What is a knowledge management system?
11. What is a learning system? Give a practical example of such a system.
12. Identify the basic components of an expert system and describe the role of each.
13. Expert systems can be built based on rules or cases. What is the difference between the two?
14. Describe the roles of the domain expert, the knowledge engineer, and the knowledge user in expert systems.