Problem 1: What is the role of the CNO related to patient satisfaction? Why is this role important?
Problem 2: Describe one valid and reliable tool used to measure patient or consumer satisfaction in your current or previous healthcare organization.
Problem 3: Discuss whether the Press Ganey survey is a valid and reliable measurement tool for patient and consumer satisfaction.
Problem 4: Explain the reliability and validity indices of the Press Ganey survey. How does this survey provide data to inform the CNO of needed changes related to patient and customer satisfaction?