What is the role of customer in total quality management


What is the role of customer in Total Quality Management?

What is the role of human resource in TQM?

What is the relationship between TQM and process improvement?

What is the relationship between TQM and organizational performance?

What is the difference between Quality Control and Quality Assurance?

What is benchmarking? How does benchmarking help improve process quality?

What are reasons to benchmark?

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