Assignment: Housekeeping and Facilities Management
Instructions: Exam One will cover concepts from chapters 1-3, and 9. Use this review guide to help study for the exam. Answer the following questions on a separate sheet of paper.
1. Which employees would be hired prior to the opening of a new hotel property?
2. What is the significance of knowing who reports to whom in a hotel?
3. Describe some early priority activities that would be the responsibility of an executive housekeeper.
4. Define a division of work document. How is this document utilized in a hotel?
5. Define an Area Responsibility Plan. Why is this document important?
6. Identify the importance of an executive housekeeper taking continuous property tours.
7. Why is it important for a hotel and each department to develop an organizational chart?
8. Define a house breakout plan. What is the importance of this document?
9. How are criteria workloads determined for guest room attendants?
10. Describe the point system some hotels utilize to determine criteria workloads.
11. What is a room section?
12. What is a house division?
13. What is the responsibility of a senior GRA or supervisor?
14. How would staffing consideration be different in a union environment?
15. Explain the team concept of staffing in housekeeping.
16. What is a swing team? How does one determine the total number of employees needed to be staffed for five consecutive days (in order to avoid overtime).
17. What is a staffing guide and how is it useful to an executive housekeeper?
18. What is a table of personnel requirement? How is it useful to an executive housekeeper?
19. Explain the advantages and disadvantages of team scheduling and staffing.
20. Describe the difference between team scheduling and team cleaning.
21. What is a standing rotational schedule?
22. Explain the work calendar for our model hotel. What must be done before a standing rotational system and tight scheduling system can be initiated?
23. Describe how the work week one schedule was developed. What is the difference between how team positions and fixed positions are scheduled?
24. What are the key fixed positions management titles?
25. Describe how workweeks 2 thru 7 are developed.
26. What is a tight scheduling system?
27. Describe the process for developing a tight schedule.
28. Describe issues that might arise with equipment use and the tight scheduling system. How can these issues be resolved or avoided?
29. Which employees' responsibility is it to designated employee days off on a tight schedule?
30. How can we ensure that each employee works a fair amount of hours each workweek?
31. What is the night clerk's report? Define the symbols that are utilized to distinguish a room's status.
32. Define a pick-up room.
33. Define an open section in reference to developing a GRA's daily schedule.
34. Be familiar with the procedures involved with opening the house.
35. What is the purpose of a standard operating procedure?
Text Book: Professional Management of Housekeeping Operations by Thomas J. A. Jones, Fourth Edition.