1. What is the relationship of lead and lag indicators to the balanced scorecard?
2. Of the four countries China, Russia, India, and Brazil, if you combine data and managerial instincts, what country is the best fit for GENICON’s products, business model, distribution strategy and future revenue opportunities into similar countries?
3. Kapp authorized Schlad to have an engine repaired at ABC Engine Repair Company. Kapp specified that he would not pay more than $3,000 in repair costs. Schlad spent $6,500 on the repairs. Is Kapp or Schlad liable for the additional $3,500? Explain.