a. What is the purpose of using a Pareto chart for a given problem?
b. What are the four broad categories of "causes" to help initially structure an Ishikawa diagram or cause-and-effect diagram?
c. Of the several points where inspection may be necessary, which apply especially well to manufacturing? Explain, in your own words, what is meant by source inspection ? What are 10 determinants of service quality? Name several products that do not require high quality.