What is the purpose of monitoring the effectiveness of


A - PLAN AND ORGANISE WORKFLOW

1. List five periods or events throughout a calendar year where the need for accurate staffing levels to meet service demands in the hospitality, travel and tourism industry is crucial and explain why this is so.

B - SOLVE PROBLEMS AND MAKE DECISIONS

1. What is the purpose of monitoring the effectiveness of solutions?

2. How could the effectiveness of solutions be monitored?

C - Prepare and serve espresso coffee

1. What are the main parts that make up a grinder and the parts that make up a coffee machine?

2. How many full clicks of a single group handle and how many full clicks of a double group handle are generally used to dose coffee into a portafilter?

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