Business and Management Bank of America, Time Warner Cable, and Delta Airlines are some of the companies ranked worst in customer service according to the American Consumer Satisfaction Index. Suppose the table below represents the results of a survey of customer satisfaction for Comcast, another company on the Worst Customer Service list.
Suppose this table is representative of all Comcast user customer satisfaction and a customer is selected at random.
a. What is the probability that the customer is from the Midwest and customer service is fair?
b. If the customer is from the North, what is the probability that customer service is excellent?
c. Suppose customer service is poor. What is the probability that the customer is from the South?
d. If the customer service is good or fair, which region is the customer most likely from? Justify your answer.