What is the probability that customer service will require, Operation Management

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What is the probability that customer service will require

Customers are serviced at a rate of six customers per hour according to an exponential distribution. What is the probability that customer service will require fewer than 20? minutes? A. Greater than 0.70 but less than or equal to 0.80 B. Greater than 0.90 C. Less than or equal to 0.70 D. Greater than 0.80 but less than or equal to 0.90.

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