Questions:
1. An RFP is a
A. promotional letter.
B. response to a complaint letter.
C. cover letter.
D. request for information.
2. Regarding the date line of a business letter, all the following are correct except for which one?
A. The month is spelled out.
B. The letter date is always centered.
C. The specific date is followed by a comma before the year.
D. The date of the letter should be the date the letter is sent.
3. Among the purposes of business letters, persuasive letters are most closely related to _______ letters.
A. informational
B. complaint
C. diplomatic
D. promotional
4. Logically, although not formally, the opposite of a B2B business letter is a/an _______ letter.
A. C2C
B. FYI
C. B2C
D. C2B
5. Regarding memoranda, all of the following are true except for which one?
A. They're often consulted in the writing of reports or proposals.
B. They're periodically culled to delete redundant information.
C. They constitute a record if internal communication.
D. They serve as a sort of institutional memory.
6. The best choice in writing the salutation to a female recipient is
A. To whom it may concern
B. Dear Miss
C. Dear Ms.
D. Dear Mrs.
7. Which closing is correct and appropriate in a modern-day business letter?
8. Regarding business letters, which statement is true?
A. Most business letters are written on blank stationery.
B. A business letter written on blank stationery must begin with the sender's address, followed by the date.
C. When a business letter is written on letterhead stationery, the sender's organizational position will appear in the signature block.
D. A business letter written on blank stationery must begin with the recipient's address, followed by the date.
9. Every so often, Corey Schell, CEO of Schell Enterprises, sends out letters of appreciation to suppliers who have a long history with his company. Which kind of letter will he be sending to his suppliers?
A. Informational
B. Executive
C. Promotional
D. Diplomatic
10. All of the following are aspects of e-mail etiquette, except for which one?
A. Use short, direct phrases in place of complete sentences.
B. Tailor your message as seems best for your purpose and audience.
C. In general, open your message with a salutation.
D. If messages are being exchanged in a tight time frame, you can omit a salutation.
11. Regarding e-mail messages, which statement is true?
A. If you don't know a recipient, send only short attached files.
B. Respond to all e-mail business messages within 24 hours.
C. Transmit passwords and usernames only to people you know well.
D. Don't send attachments to a recipient you don't know.
12. The word "memorandum" comes from the Latin memorandus, which means
A. to greet.
B. to remember.
C. to record.
D. in regard to.
13. Following the centered word "MEMORANDUM" at the top of a memo, what is the preferred order for specifying the date, sender, recipient, and subject of a memo?
A. From, To, Date, Subject
B. Date, To, From, Subject
C. Subject, Date, To, From
D. To, From, Date, Subject
14. In a business letter, reference initials that designate the typist are written