What is the mean waiting time in the switching center


Messages arrive at a switching center for a particular outgoing communications line in a Poisson manner with a mean arrival rate of 180 messages per hour. Message length is distributed exponentially with a mean length of 14,400 characters. Line speed is 9600 bps.
a. What is the mean waiting time in the switching center?
b. How many messages will be waiting in the switching center for transmission on average?

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Basic Computer Science: What is the mean waiting time in the switching center
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