Think about how your organization involves performance measurement staff during project initiation and execution. What are the performance measurement outcomes/outputs and performance measures that align IT operational management with strategic management during IT services delivery life cycle? How are these processes communicated? How does your organization integrate IT service delivery life cycle with performance measurement processes? What is senior managements' perception on the responsibilities, needs, and benefits of an integrated IT performance measurement dashboard? How does senior management in your organization promote Six Sigma certification? What is the level of professional qualifications, skills, and experience of the performance delivery manager? What is the level of professional qualifications, skills, and experience of the performance measurement manager? What are the differences in thinking preferences?