What is the harm in the case what do we tell the customer, Operation Management

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What is the harm in the case what do we tell the customer

What is the harm in the case what do we tell the customer? If the customer opens all the accounts are miscommunicating being accurate, unambiguous and clear? Should I have gone over to my coworker’s deck while he was with the customer and stopped what was going on and make sure the customer got the correct information? Or, should I have waited until the customer leaves and then go to my coworker and tell him that he had done is wrong and unethical?

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