1. What is the first step in rational decision making?
a. identifying alternatives
b. defining the problem or opportunity
c. setting goals
d. identifying evaluation criteria
2. What term refers to drawing a general impression about something or someone based on a single (typically good) characteristic?
a. overconfidence
b. escalation of commitment
c. halo effect
d. anchoring bias
3. What is the final stage in the Rational Decision Making Process?
a. choose the best alternative
b. implement the decision and monitor the results
c. evaluate alternatives
d. set goals