Agreement between ETPI and a customer, ETPI must ensure that all books are within specification before shipment to the customer.
1. What is the effect of the cost of quality on the customer?
2. What are the effect of the cost of quality on for ETPI as a company?
3. How will the customer ensure quality is achieved? (The contract isn't enough...)
The concepts in the book "Operations & supply chain management Jacobs & chase". Need original thoughtful application to the questions. One other thing, don't forget that the cost of quality is a concept/term of practice, that is it means something specific, and has those 4 components as mentioned in the chapter.
Please touch on each of these topics in the 3 questions: especially cost of quality
Total quality management
Cost of quality
Four categories
Conformance
Prevention costs
Appraisal costs
Non conformance
Internal failure costs
External failure costs
Six sigma quality
Statistical quality control