Match
1. What is the ease of fixing or repairing the product if it fails?
2. Likelihood that the product will perform throughout its expected life
3. The actual life expectancy of the product
4. Does the product meet its specifications as designed?
5. How well the product performs in comparison to how it was designed to perform
6. What different functions or tasks can the product perform?
7. Is the styling, color, workmanship pleasing to the customer?
8. Based on customer’s experience before, during and after they purchase a product
1. Performance
2. Features
3. Reliability
4. Conformance
5. Durability
6. Serviceability
7. Aesthetics
8. Perceived Quality