1. What is the distinction between value-added and nonvalue-added activities in a process? Give examples of each.
2. Differentiate between leadership and management, contrasting the things people in these roles typically do.
3. Explain when and where organizational politics occur and the forms such behavior takes.
4. Describe how sexual harassment constitutes an abuse of organizational power and ways of reducing its occurrence.
5. Explain the SAP strategy to assist its customers manage Disruptive Technologies and Digital Transformation.