What is the difference between customer satisfaction and, Operation Management

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What is the difference between customer satisfaction and

1. Give five real world examples of at least two of the types of responsibility centers.

2. What is the difference between customer satisfaction and customer loyalty? Why is it important to distinguish between the two?

3. If you started on a new software development project and the project plan was using the waterfall methodology, would you remain on the projects? What could you do to prepare your project better for success?

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