The company is "Starbucks"
1. What is the design for providing the company's services to end users? Think about your project company. Does the service design model work? Is it a conscious design or not? How can it be improved?
2. What is the service process? Once people are in the company environment, how does the flow charting/blueprinting work? How good is it? What feedback mechanisms are in place to keep service levels high and customers satisfied? What are the pain points for customers and staff? How could the service process be improved?