While the owner may be your principal, you will realize that the owner also has obligations to you as the property manager and that you have the right to enforce these obligations. You also have obligations to tenants and must represent tenants with fairness.
Discusses the importance of educating a tenant about tenant responsibilities and obligations and how best to effectively handle these issues when confronted with them.
1. As a tenant, did the property manager fully explain your obligations at the time you may have signed a lease? What didn’t you understand?
2. What is the best way for a property manager to effectively handle a tenant's complaint?