What is the average amount of time a person spends in line, Operation Management

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What is the average amount of time a person spends in line

Customers arrive at an average rate of 10 per hour and an average of 15 customers can be served in an hour. Assume this is an M/M/1 model.

A) What is the system utilization?

B) How many people are in line?

C) How many people are in the system?

D) What is the average amount of time a person spends in line?

E) What is the average amount of time a person spends in the system?

F) What is the probability of 4 customers in the system?

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