Watch the video and answer the following questions.
https://www.cbsnews.com/videos/southwest-airlines-satisfies
**Not just give the statement what you saw, give me the idea of what you think
Questions:
• What is Southwest Airlines doing to maintain a competitive advantage?
• Who are their stakeholders and what are they doing to satisfy them?
• Why would someone be willing to work for Southwest at a lower pay than the market average?
• Describe the corporate culture and how it effects the customer?
• As a human resources professional, what would your role be in supporting this culture?