What is social crm why are some organizations hesitant to


What is social CRM? Why are some organizations hesitant to implement this advanced information system technology? (minimum 75 words in length)

Source: Laudon, K.C. & Laudon, J. P. (2016) Management information systems: Managing the digital firm 14th edition Chapters 9 & 10

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Business Management: What is social crm why are some organizations hesitant to
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